Returns and Refunds

You may request an eligible return within 30 days of delivery. For change-of-mind returns, the item must be unused, in the same condition in which you received it, with its tags and original packaging. A receipt or other proof of purchase is required.

How to request a return

Email info@yozonlife.com with your order number and the reason for your return. If the item is defective, damaged or incorrect, please include photos of the issue so we can review it. Contact us for return approval before sending any item back.

If your return is accepted, our support team will email you the return instructions. Approved returns are sent to our U.S. return warehouse:
Warehouse: LA-21
C/O 8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States
Please obtain return approval and instructions before sending the item.

Please use only the return address provided by our support team. Do not send returns to our business address or the address on the original shipping package unless our support team specifically instructs you to do so.

Returns sent without prior approval or to an unauthorized address cannot be accepted. Please send the return within 14 calendar days of receiving return approval.

Return shipping costs and labels

YOZON provides a return shipping label for approved returns. For returns due to a change of mind or an incorrect size selection, customers are responsible for the actual return label cost. Before issuing the label, we will tell you the actual cost and obtain your confirmation. The agreed label cost will then be deducted from your refund. Please contact us before returning the item.

For defective, damaged or incorrect items, YOZON provides a prepaid return shipping label at no cost to you and covers the return shipping costs. Please contact our support team to arrange the return before sending the item back.

Restocking and processing fees

We do not charge a restocking or processing fee for eligible returns. Customer-paid return shipping is a shipping cost, not a restocking or processing fee.

Original shipping charges

For change-of-mind returns, original shipping charges are non-refundable. If a return is caused by a defective, damaged or incorrect item, we will also refund the original shipping charges.

Damaged defective or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged or incorrect, email info@yozonlife.com promptly with your order number and photos. We will review the issue and arrange an appropriate replacement or refund at no cost to you.

Exceptions and non returnable items

Certain items are not eligible for change-of-mind returns, including perishable goods, custom, personalized or special-order products, personal care goods, hazardous materials, flammable liquids and gases. Items clearly marked as Final Sale and gift cards cannot be returned for a change of mind. Please contact us if you are unsure whether an item is eligible.

If an item arrives defective, damaged or incorrect, contact us under the damaged-item procedure above, including when the item was marked as Final Sale.

Exchanges

To exchange an item, request a return first. Once the return is approved, you may place a separate order for the replacement item. The return conditions and shipping-cost rules in this policy apply.

Refund processing

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. If approved, we will process the refund to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please email info@yozonlife.com.

Returns support

For questions about this policy or an order, email info@yozonlife.com or call +852 61271981. Visit our Contact Us page for business details and customer service hours.